Funding & Charges

CITA is funded through the generosity of our sponsors and individual donors, and by asking charities that we support to contribute towards our administration costs where they are able. Many charities can find a contribution from money saved, either by following through on volunteer recommendations or by associating a value to the expertise received.

As a charity you will understand that funding, particularly for smaller charities, is often the most challenging part of fulfilling your aims. Whilst CITA tries to cover its modest running costs through funding from partners, grants and other sources, we also ask that charities contribute towards the administrative costs of providing the services required.

The volunteers registered with CITA provide their services on a pro bono basis, i.e. free of charge.

The administration fee is only charged to charities with an annual income of more than £50,000 and is based on the service required. This is summarised in the table below:

Charities with Income Registration CITA Review CITA Advisory CITA Delivery
Under £50k Free Free Free Free
Over £50K Free £100 £250 £250

COVID-19 ANNOUNCEMENT: To support our charities in these unprecedented times, and help them move online to deliver their services and charitable aims, we are making the Tech Surgery (a CITA Review service) FREE to every charity.

Please note that a Charity must register with CITA before any services can be requested. Registration is free of charge.

CITA does have access to discretionary funding and can award ‘bursaries’ to part fund the administration fee where circumstances are appropriate. Please email us at [email protected] for further information.

CITA will never turn away a charity that is unable to afford a contribution towards our administrative costs.

It is important to emphasise the following:

  • You are not charged for registering as a member of CITA.
  • The administration fee is only invoiced when a CITA service request is advertised to our volunteers.
  • The administration fee is a one off fee for a requested CITA service, provided through a volunteer (an ‘assignment’). It is not payable on a per volunteer, per meeting or per day basis.
  • The administration fee is solely to cover CITA administration costs to match your assignment to a volunteer. The volunteers registered with CITA provide their services on a pro bono basis, i.e. free of charge.
  • CITA does have access to discretionary funding and can award ‘bursaries’ to part fund the administration fee where circumstances are appropriate. Please contact us at [email protected] for further information.
  • When a volunteer selects your engagement, you are responsible for reviewing them and deciding if their experience is relevant to your needs. If you think that the volunteer is unsuitable then please notify us, and the assignment will be re-advertised.
  • In the unlikely event that we are unable to successfully match you with a volunteer, then we will issue a refund for any administration fees already paid.
  • Once you have confirmed the volunteer, it is your responsibility to manage that volunteer during the course of the assignment. If, during the course of the assignment, the volunteer proves unsatisfactory for any reason, then CITA will re-advertise the assignment but will not refund the administration fee. For avoidance of doubt, you will not incur any further charges if you do find your first volunteer to be unsatisfactory.
  • At the end of each assignment, charities are asked to sign off on the completed work by providing feedback and comments.
  • CITA monitors the quality of all assignments by encouraging charities and volunteers to provide feedback during and at the end of each assignment. Our charity satisfaction rating is currently 94%.