FAQs for Volunteers

CITA will carefully match you to charities that have expressed a requirement for the specific skills and experiences that you will have told us about, so training should not be required.

Whilst CITA is unable to provide training, we do offer guidelines, built from other volunteers’ experiences which share best practice in terms of approach, behaviour and traps to avoid!

There is no requirement to undertake a minimum number of activities – and no ceiling on how many!

CITA recognises that careers in IT can ebb and flow and that a volunteer’s availability will vary accordingly. If you find that you cannot commit to supporting CITA, you can either alter your preferences to opt out of further contact or decline any invitations to engage with future assignments, until you are ready to volunteer again.

Please let CITA know via the Help Desk as soon as possible and we will arrange for an alternative volunteer to take over the project. We ask that you help and support the new volunteer in terms of making the handover as seamless as possible.

If this is the case, please let CITA know via the Help Desk as soon as possible and we will arrange for an alternative volunteer to take over the project. As above, we ask that you help and support the new volunteer in terms of making the handover as seamless as possible.

We would like to understand how the mismatch happened – did the charity’s needs change or were they misinterpreted? Or is our data on your current skills out of date?

No. All volunteers are expected to work pro bono (i.e. free of charge). Where there are travel and subsistence costs, these may be recoverable from the charity – but you would need to agree this in advance, directly with the charity.

CITA does make a nominal charge to some charities (above a certain income threshold) to recover our administration costs.

No. CITA volunteers are totally independent and not tied to any manufacturers, products or services.. You should not use your position whilst volunteering to promote any self-interest.

CITA will endeavour to check that all CITA volunteers are professional, trustworthy, have the required skill levels and appropriate experience. We check these values in several ways – through reviewing LinkedIn and other social media channels and, on occasion, requesting references.

COVID-19 Statement

For volunteers and charities – It is important that, whilst preparing for or during an assignment, both volunteers and charities rigorously adhere to current government guidelines and restrictions designed to limit the spread of the virus.

These can be found here: https://www.gov.uk/coronavirus.

Where an assignment cannot be carried out safely according to these guidelines and restrictions then it should be delayed until such time that it can. Both volunteers and charities must each feel comfortable that adequate measures for their safety have been put in place before any assignment should proceed.

CITA cannot be held liable for the consequences of any failure, either by a charity or by a volunteer, to follow safe practice as required by any government guidelines or restrictions in force at the time of the assignment.